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Frequently Asked Questions
Tomi Brand operates primarily through an online sales model, which allows us to reduce costs associated with physical retail stores. We focus on clear product listings, streamlined operations, and direct customer communication.
This approach helps us offer competitively priced products while providing transparent information about materials, features, and policies on each product page.
Water resistance levels vary by model and are specified on each product page. In general, watches rated at 3 ATM are suitable for light water exposure such as hand washing or rain, but are not designed for swimming, showering, or diving.
Most Tomi watches feature adjustable straps designed to fit a range of wrist sizes.
Some models include adjustment tools or removable links. Fit details and included accessories, when applicable, are indicated on the product page. For specific sizing questions, customers are encouraged to contact customer support before ordering.
Yes. All Tomi watches include a 2-year limited warranty covering eligible manufacturing or functional defects under normal use.
Full warranty terms and conditions are available on the Warranty Policy page.
Materials vary depending on the specific model.
Product pages accurately list the case material, strap material, dial window type, and other relevant specifications so customers can review the exact composition before purchasing.