Refund policy

We offer a 30-day return period, which means you have 30 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return, the item must be in the same condition as received, unworn or unused, with tags attached, and in its original packaging. Proof of purchase is required.

To request a return, please contact us at support@tomibrand.com. Once your request is reviewed and approved, you will receive return instructions and the appropriate return address via email.

Items returned without prior authorization will not be accepted.

Return Shipping

Return shipping instructions will be provided after approval. Depending on the situation, Return shipping instructions and responsibility will be communicated clearly during the approval process, in accordance with our Returns Policy.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us promptly so we can review the issue and provide an appropriate resolution.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized or personalized products

  • Personal care items

  • Gift cards

  • Items marked as final sale

If you are unsure whether your item qualifies for return, please contact us before initiating the process.

Exchanges

To receive a different item, we recommend completing a return for the original item and placing a new order once the return is approved.

European Union — 14-Day Right of Withdrawal

If your order is delivered to an address within the European Union, you have the right to cancel or return your order within 14 days of receipt, without providing a reason. Returned items must meet the same eligibility conditions described above.

Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 14 business days. Processing times may vary depending on your financial institution.

If more than 15 business days have passed since refund approval, please contact us at support@tomibrand.com.

Order Changes or Cancellations

If you wish to cancel or modify your order, please contact us within 24 hours of placing the order.

After this period, the order may already be in the processing stage and changes may no longer be possible.