Shipping policy
Shipping Policy
This Shipping Policy applies to all orders placed through this website, operated under the brand name Tomi Brand™ by BRANDHUB TRADE LLC.
Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Processing times may vary slightly during periods of high demand or due to operational considerations.
Once an order enters the processing stage, it may no longer be possible to modify or cancel the order.
Shipping & Delivery
Orders are shipped to the address provided at checkout.
The estimated delivery time for all destinations is 4–7 business days.
Delivery times are estimates and may vary slightly due to customs procedures, local carrier operations, or external factors beyond our control.
Tracking Information
When available, tracking information will be provided via email once the order has been shipped.
Please allow some time for tracking updates to appear after dispatch.
Shipping Costs
Shipping costs, if applicable, are clearly displayed during checkout before payment is completed.
Delays
Delivery delays may occur due to factors beyond our control, including carrier-related issues, customs procedures, or external events.
In such cases, customers may contact our support team for assistance.
Responsibility
BRANDHUB TRADE LLC is responsible for order processing, customer support, and delivery-related assistance for all purchases made through this website.
Contact Information
For any shipping-related questions, please contact:
Email: support@tomibrand.com
Support Hours: 7 days a week, 9:00 AM – 6:00 PM
Legal Entity:
BRANDHUB TRADE LLC
4800 North Federal Highway, Suite B200
Boca Raton, FL 33431
United States