TOMI Warranty

 

This warranty policy applies to products sold under the trade name Tomi Brand™ and is managed and administered by BRANDHUB TRADE LLC, the legal entity responsible for this website and related customer services.

Warranty Period

Watches purchased directly from this website are covered by a 2-year limited warranty, starting from the original date of purchase.

Warranty Coverage

This warranty covers functional issues identified during normal use, including:

  • Defects affecting the internal mechanism of the watch

  • Manufacturing-related faults affecting the dial or case

  • Operational failures that occur when the product is used in accordance with the provided instructions

Coverage is limited to issues evaluated and confirmed through the warranty review process.

Warranty Exclusions

This warranty does not apply to:

  • Damage caused by improper use, accidents, misuse, or negligence

  • Normal wear and tear, including scratches, cosmetic changes, or material aging

  • Water-related damage, except for products explicitly described as water-resistant

Warranty Claim Process

To request warranty assistance, customers must contact support@tomibrand.com and provide:

  • Order number

  • Proof of purchase

  • A clear description of the reported issue

After review, instructions will be provided regarding the next steps, including inspection or return procedures if applicable.

Maintenance and Use

Customers are responsible for following the care and usage instructions provided with the product. Improper handling or use outside of recommended guidelines may affect warranty eligibility.

Purchase Scope

This warranty applies exclusively to products purchased directly through this website. Warranty requests for products purchased through other sales channels must be handled by the respective seller.

Legal Responsibility

All warranty services, evaluations, and customer communications related to this policy are managed by BRANDHUB TRADE LLC, located at:

4800 North Federal Highway, Suite B200
Boca Raton, FL 33431
United States

Support hours: 7 days a week, 9:00 AM – 6:00 PM